Last Updated: October 5, 2023.
2. Collection of Personal Information
2.1. We may collect personal information from you when you visit our website, engage with our services, or communicate with us. This information may include:
- Your name, email address, and contact details.
- Information related to your interactions with us, such as inquiries or customer support requests.
- Information about your preferences, interests, and usage of our products or services.
- Any other information you voluntarily provide to us.
2.2. We may collect personal information through direct interactions with you, automated technologies, or third-party sources to improve our services and your experience.
3. Processing personal information for clients:
3.1. Our Commitment to Protecting Your Health Data
At our core, we specialize in delivering software products and services tailored to support health service providers in effectively managing their practices. This means that in accordance with our Service Agreements, we may have access to including patient personal, sensitive, and health data, which we refer to as "End-User Data."
Any access to to End-User-Data exclusively used for the delivery of our services as part of our service agreements.
4. Use of Personal Information
4.1. We use your personal information for the following purposes:
- To provide and manage our products and services.
- To communicate with you, respond to your inquiries, and provide customer support.
- To personalize your experience and improve our products and services.
- To send you marketing and promotional materials, where you have given us consent.
- To comply with legal obligations and protect our rights and interests.
5. Disclosure of Personal Information
5.1. We may disclose your personal information to third parties for the purposes mentioned in section 3. These third parties may include:
- Service providers who assist us in delivering our products and services.
- Legal and regulatory authorities when required by law.
- Third parties with your consent.
6. Data analytics
6.1 We utilise a variety of monitoring and analytics services in the operation of software products offered by us. Personally identifying information is not transmitted, and only anonymised statistics are recorded. We may use data collected by data analytics for the purpose of interpreting the usage of our software products, to evaluate, improve and develop the software products, and for our internal business purposes.
7. Security of Personal Information
7.1. We take reasonable steps to ensure the security and confidentiality of your personal information. We use encryption, access controls, and secure processes to protect your data.
8. Access and Correction
8.1. You have the right to access, correct, or update your personal information held by us. If you wish to do so, please contact us using the details provided in Section 13.
9. Data Retention
10. Cookies and Tracking Technologies
12. Contact Information
13.1. If you believe we have breached the APPs or mishandled your personal information, please contact us using the details in Section 10. We will investigate and respond to your complaint promptly.
13.2. In the event you are unhappy with the results of that complaint, you may contact the Office of the Australian Information Commissioner on 1300 363 992 or online at www.oaic.gov.au. The office is able to provide you with free information as to the principles and your rights.
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