Hospital in the Home
Coordinate Hospital in the Home, chronic care, post-discharge follow-up and hybrid care models with CareRight’s configurable care orchestration platform.
About CareRight Care at Home
CareRight helps healthcare organisations coordinate Care at Home models across referral, intake, triage, care planning, remote monitoring workflows, telehealth, documentation, escalation, billing, reporting and discharge or transition.
Care at Home is more than virtual care. It is a model of care that extends clinical, operational and patient engagement workflows beyond traditional hospital, clinic or outpatient settings.
CareRight supports this shift by helping providers manage patients, teams, workflows, communications, documentation and information across the full care journey.
Whether your organisation is delivering acute care at home, chronic disease programs, post-discharge follow-up, mental health check-ins, rehabilitation, palliative care or hybrid care models, CareRight provides a configurable platform to support coordinated care beyond traditional settings.
Key Capabilities
Referral, Intake and Eligibility
Capture referrals, assess eligibility, collect required information and route patients into the right Care at Home pathway.
Digital Front Door and Patient Online Pathways
Allow patients and carers to complete forms, assessments and updates securely using online links, SMS, email, QR code or Patient Portal.
Triage and Care Pathway Allocation
Use configurable assessments, workflow rules, tasks and alerts to support triage and pathway assignment.
Case and Program Management
Coordinate home-based care episodes, programs, services, providers, goals and ongoing patient activity.
Care Plans and Scheduled Activities
Build structured care plans and push care activities to dashboards for nursing, clinical and coordination teams.
Remote Monitoring Workflows
Support patient-submitted information, observation workflows, escalation triggers and integration with remote monitoring platforms where required.
Telehealth and Virtual Review
Connect virtual consultations with appointments, reminders, documentation, billing and patient communication.
Clinical Documentation
Record notes, assessments, care plans, observations, documents, correspondence and patient history across the care journey.
Billing, Funding and Entitlements
Track services, events, funding programs, entitlements, telehealth billing and claiming workflows.
Reporting and Outcomes
Measure activity, caseloads, utilisation, overdue actions, outcomes, compliance and service performance.
Interoperability and Connected Care
Connect with external systems, secure messaging providers, My Health Record, reporting platforms and other digital health tools.
Designed for Care Beyond Traditional Settings
Healthcare is increasingly moving beyond the walls of hospitals and clinics.
Patients may receive acute care, chronic disease support, post-discharge review, rehabilitation, palliative care, mental health support or ongoing monitoring in their own home.
This creates new operational challenges.
Teams need to coordinate referrals, eligibility, assessments, clinical review, care plans, monitoring, escalation, telehealth, documentation, billing and reporting across multiple locations and providers.
CareRight helps bring these workflows together.
CareRight can support:
- Care at Home
- Hospital in the Home
- Virtual ward models
- Acute care at home
- Chronic disease programs
- Mental health check-ins
- Post-discharge follow-up
- Rehabilitation pathways
- Palliative care coordination
- Multidisciplinary longitudinal care
- Hybrid facility-based and home-based care
Why Choose CareRight for Care at Home?
Built for care orchestration
CareRight helps organisations coordinate patients, teams, workflows and information across complex models of care.
More than telehealth
Telehealth is one part of Care at Home. CareRight connects telehealth with intake, triage, care planning, documentation, billing, reporting, escalation and patient engagement.
Supports the full patient journey
CareRight can support referral, intake, assessment, care planning, monitoring, escalation, documentation, communication and transition.
Configurable to your model of care
Use Smart Forms, workflows, tasks, care plans, events, templates and reports to model your organisation’s own Care at Home processes.
Integrated with the CareRight platform
Care at Home workflows can connect with CareRight PAS, EMR, Billing and Claiming, Utilities and Hospital modules.
Flexible integration options
Where your organisation uses remote monitoring devices, PAS platforms, telephony systems, analytics platforms or other third-party software, CareRight can integrate where required.
Designed for multidisciplinary teams
Coordinate nurses, doctors, allied health, coordinators, referrers, carers and other providers across the patient journey.
Supports governance and reporting
Track activity, monitor overdue actions, report on outcomes, support auditability and improve visibility across your Care at Home service.
CareRight Care at Home Features
Referral and Intake
CareRight can support the front end of Care at Home by helping organisations capture referrals, enquiries and patient information.
Referral and intake workflows can be configured to collect the right information, identify missing details and trigger the next step in the care pathway.
Key capabilities
- Online enquiry capture
- Referral management
- Patient registration
- Patient demographics
- Professional contacts
- Document upload
- Intake Smart Forms
- Eligibility assessments
- Referral triage
- Workflow routing
- Task creation
- Correspondence
- Secure messaging
Eligibility and Triage
Not every patient is suitable for Care at Home.
CareRight can help services assess eligibility, identify risk factors and route patients into the right care pathway using configurable assessments and workflows.
Key capabilities
- Eligibility assessments
- Risk screening
- Triage forms
- Conditional logic
- Scoring and calculated fields
- Missing information prompts
- Clinical review tasks
- Escalation workflows
- Pathway allocation
- Audit history
- Reporting
Digital Front Door
CareRight can support a digital front door that does more than collect information.
Using online forms, patient pathways, Smart Forms and workflows, CareRight can help route, coordinate and progress patients through their care journey.
Key capabilities
- Online forms
- Patient-submitted assessments
- Patient Portal
- Secure links
- Email delivery
- SMS delivery
- QR-code access
- Consent-based sharing
- Draft review by clinicians
- Workflow triggers
- Patient-facing instructions
- Configurable branding
Patient Online Pathways
CareRight Patient Online Pathways allow patients or carers to complete assessments and provide information remotely.
This can support intake, monitoring, progress updates, pre-visit preparation, post-discharge checks and ongoing review.
Key capabilities
- Shareable Smart Forms
- Secure online access
- Mobile-friendly completion
- Patient or carer-submitted information
- Time-limited links
- Link regeneration
- Draft assessments returned to CareRight
- Clinician review and approval
- Patient Portal connection
- SMS, email and QR-code sharing
Case Management
Care at Home often involves an episode or program of care delivered over time.
CareRight Case Management can help teams coordinate the patient, care goals, services, responsibilities, activity and outcomes across the episode.
Key capabilities
- Patient cases
- Case categories
- Case ownership
- Case status tracking
- Multidisciplinary care coordination
- Case-linked tasks
- Case-linked documents
- Case-linked entitlements
- Case history
- Reporting
Program Management
CareRight Program Management can support structured service delivery across defined programs or care pathways.
This may include chronic disease programs, post-discharge programs, rehabilitation pathways, mental health check-ins or other home-based care streams.
Key capabilities
- Program enrolment
- Program sessions
- Patient pathways
- Attendance tracking
- Service delivery tracking
- Program-linked tasks
- Program-linked reporting
- Care team coordination
- Longitudinal care support
Care Plans
CareRight can support structured Care at Home care plans that flow from assessment and clinical review.
Care plans can define the schedule of care and help staff understand what activities are required, when they are due and whether they have been completed.
Key capabilities
- Assessment-driven care plans
- Scheduled care activities
- Nursing and clinical task support
- Dashboard visibility
- Care plan review
- Progress tracking
- Task and follow-up generation
- Documentation of completed activity
- Reporting
Tasks, Follow-ups and Worklists
Care at Home requires clear visibility of what needs to happen next.
CareRight supports task management, follow-ups and dashboard worklists so teams can manage administrative, clinical and coordination activity.
Key capabilities
- Staff tasks
- Patient-linked tasks
- Group tasks
- Location-based tasks
- Follow-up reminders
- Due dates and times
- Worklists
- Dashboard visibility
- Completion tracking
- Escalation support
- Auditability
Remote Monitoring Workflows
CareRight can support the workflow layer around remote monitoring.
Patient-submitted information, clinical observations, progress updates and monitoring reviews can be captured, assessed and routed through CareRight workflows.
Where required, CareRight can integrate with remote patient monitoring devices or platforms as part of a broader solution design.
Key capabilities
- Patient-submitted monitoring forms
- Symptom checks
- Observation capture
- Clinical assessments
- Alerts and notices
- Review tasks
- Escalation workflows
- Care plan updates
- Telehealth review triggers
- Reporting
- External remote monitoring integration where required
Escalation and Deterioration Management
Care at Home services need clear escalation pathways when a patient’s condition changes.
CareRight can help services identify concerns, create tasks, notify relevant teams, document decisions and support clinical review.
Key capabilities
- Alerts
- Notices
- Clinical risk flags
- Smart Form logic
- Workflow triggers
- Escalation tasks
- Follow-up reminders
- Clinical notes
- Telehealth review
- Secure messaging
- Audit records
- Reporting
Telehealth and Virtual Review
CareRight supports telehealth as part of a broader Care at Home workflow.
Virtual consultations can connect with appointments, reminders, calendar invitations, clinical documentation, billing and patient communication.
Key capabilities
- Telehealth via Microsoft Teams
- Telehealth via Coviu
- Appointment-linked telehealth
- Secure patient links
- SMS and email reminders
- Calendar invitations
- Provider one-click join
- Patient online access
- Telehealth billing
- DB04 Assignment of Benefits
- Clinical notes
- Smart Forms before, during or after consultation
Patient Communication and Engagement
Care at Home depends on consistent communication with patients, carers, providers and internal teams.
CareRight supports communication through SMS, email, secure messaging, correspondence, online pathways, Patient Portal and telehealth links.
Key capabilities
- SMS
- Message templates
- Appointment reminders
- Patient replies
- Secure messaging
- Correspondence
- Patient Portal
- Online forms
- Telehealth links
- Communication history
- Follow-up tasks
Clinical Documentation
Care at Home still requires high-quality clinical documentation.
CareRight EMR capabilities can support documentation across clinical notes, assessments, observations, care plans, documents, correspondence and patient history.
Key capabilities
- Clinical notes
- Nursing notes
- Smart Forms
- Clinical assessments
- Alerts and allergies
- Diagnoses and problems
- Care plans
- Clinical documents
- Images and attachments
- Pathology and radiology
- My Health Record
- Correspondence
- Audit trail
Billing, Funding and Entitlements
CareRight can support the financial and funding workflows associated with Care at Home.
This may include tracking delivered services, linking events to funding programs, managing entitlements, supporting telehealth billing and generating invoices or claims.
Key capabilities
- Billing and claiming
- Plans and entitlements
- Case-linked funding
- Event-based service tracking
- Telehealth billing
- DB04 Assignment of Benefits
- Invoices
- Funding program tracking
- Service utilisation reporting
- Financial reporting
Reporting, Outcomes and Governance
Care at Home programs need to demonstrate safety, value, efficiency and outcomes.
CareRight reporting and business intelligence capabilities can help organisations track service activity, caseloads, utilisation, overdue actions, outcomes, compliance and operational performance.
Key capabilities
- Report generator
- Dataset reporting
- Business Intelligence
- Power BI connectivity
- Patient lists
- Active caseload reporting
- Overdue task reporting
- Event reporting
- Workflow reporting
- Outcome capture
- Audit reporting
- Compliance reporting
- Executive dashboards
Interoperability and Connected Care
Care at Home depends on information flowing between teams, systems and care settings.
CareRight can support interoperability through secure messaging, My Health Record, APIs, HL7, FHIR, reporting extracts and tailored integrations.
Key capabilities
- HL7 interfaces
- FHIR APIs
- REST APIs
- Secure messaging
- Medical-Objects
- HealthLink
- My Health Record
- Pathology and radiology
- Data warehouse connectivity
- Power BI
- Database views
- CSV and batch imports
- Bespoke integrations
Integrated With the Full CareRight Platform
Care at Home is strongest when supported by the full CareRight platform.
CareRight’s core modules can work together to support the complete operational, clinical and financial requirements of home-based care.
Patient Administration System
Manage patient records, appointments, referrals, correspondence, documents, cases, programs and patient coordination.
Electronic Medical Record
Support clinical notes, assessments, alerts, allergies, care plans, diagnoses, documents, pathology, radiology and My Health Record connectivity.
Billing and Claiming
Connect services, events, funding, entitlements, telehealth billing, invoices and claiming workflows.
Utilities
Support tasks, workflows, Smart Forms, reporting, patient engagement, secure messaging, telehealth, audit records, security and integrations.
Hospital
Support admission-related workflows, discharge planning, clinical charting, care plans, My Health Record upload and hospital-to-home transitions where required.
Integrate With External Systems Where Required
CareRight is designed to provide a connected operating platform in its own right.
However, Care at Home models often involve existing systems, specialist platforms or devices. Where required, CareRight can integrate with other systems as part of a tailored solution design.
Possible integration areas include:
- Existing Patient Administration Systems
- Remote patient monitoring platforms
- Medical devices
- Pathology and radiology systems
- Secure messaging providers
- Telehealth platforms
- Contact centre or telephony systems
- Data warehouses
- Power BI and analytics platforms
- My Health Record
- Identity providers
- Other clinical or administrative systems
Designed for Different Care at Home Models
CareRight can support a broad range of home-based, hybrid and community-connected care models.
Hospital in the Home
Support hospital-substitution workflows, referral, eligibility, monitoring, clinical documentation, escalation and discharge or transition.
Acute Care at Home
Coordinate short-term acute care episodes delivered outside the hospital setting.
Chronic Disease Programs
Support ongoing monitoring, care plans, reviews, tasks, patient communication and outcome reporting.
Post-Discharge Follow-up
Manage follow-up assessments, patient check-ins, telehealth review, escalation and ongoing care coordination after discharge.
Mental Health Check-ins
Support intake, triage, ongoing review, scheduled check-ins, risk assessment, clinical notes and escalation workflows.
Rehabilitation at Home
Coordinate multidisciplinary rehabilitation plans, scheduled activities, progress assessments and outcome reporting.
Palliative Care Coordination
Support care planning, provider coordination, patient communication, documentation and escalation.
Ageing Care Models
Support longitudinal, multidisciplinary care coordination across home, community and facility-based services.
Bespoke by Nature
No two Care at Home services operate in exactly the same way.
The right solution depends on your organisation’s care model, patient cohort, clinical governance requirements, funding arrangements, workforce model, existing software, reporting needs and future digital strategy.
That is why we start by understanding your requirements.
From there, Clintel Systems can help determine:
- which CareRight modules are required;
- whether a full CareRight platform or staged deployment is most appropriate;
- which existing systems should remain;
- where integration is needed;
- what remote monitoring or patient engagement requirements apply;
- what data needs to flow between systems;
- which workflows can be configured;
- which reports, dashboards or extracts are required;
- what migration or data transfer is needed;
- which security, access and hosting requirements apply;
- what implementation pathway best suits your organisation.
Professional Services for Care at Home
Clintel Systems’ Professional Services team supports organisations through the design, implementation and optimisation of Care at Home solutions.
Our team can assist with:
- discovery and workflow review;
- care model design;
- referral and intake workflow design;
- eligibility and triage configuration;
- Smart Forms and assessment design;
- care planning configuration;
- task and workflow automation;
- telehealth configuration;
- integration design;
- reporting and Power BI connectivity;
- data migration;
- security and access configuration;
- training and change support;
- go-live readiness;
- post-go-live optimisation.
How to get started.
1
Enquire
Tell us about your Care at Home, Hospital in the Home, chronic care or hybrid care model.
2
Discover
We take the time to understand your patients, services, workflows, existing systems, risks, reporting needs and desired outcomes.
3
Design
We recommend the right combination of CareRight modules, workflows, Smart Forms, integrations, reporting and professional services.
4
Roll Out
Our team supports configuration, testing, training, go-live and continuous improvement.
We’ll support you at every step including training and technical support.
About Us
Since 2006, Clintel has been a leading provider of healthcare practice management software and medical management solutions for healthcare providers across Australasia.
We support a diverse range of clients, from government health departments to private medical organisations and individual specialists, offering tailored care management services to improve operational efficiency.
Our team is proudly based in Australia, with all development and support delivered locally, ensuring high-quality, reliable solutions for medical professionals.
About CareRight
The Smarter Way to Coordinate Care at Home
CareRight Care at Home helps healthcare organisations coordinate patients, teams, workflows and information beyond traditional care settings.
From referral and intake through to triage, care planning, monitoring, telehealth, documentation, billing, reporting and transition, CareRight provides a configurable platform for complex home-based and hybrid care models.
Tell us what you are trying to achieve, and we will help design the right solution.
Trusted and Secured
Australian Data Hosting
Enterprise-Grade Security
Role-Based Access Control
What our clients say.
Leah Hammond
General Manager, South Pacific Private Hospital
For us, having information connected across the patient journey is critical. CareRight gives our clinical and operational teams a shared foundation for managing patient information and supporting coordinated care. Connecting that information with services such as My Health Record has further improved access to critical information, reduced administrative burden and helped our teams make more timely, informed decisions.
Julia Hannan
Chief Financial Officer, Ngala Community Services
Digital transformation at Ngala is not simply about technology; it is about improving the way we support families. CareRight provides a modern, integrated platform that connects our services, people and information, enabling a more coordinated and personalised experience for clients. The system enhances data integrity, improves reporting and insights, streamlines processes, and reduces duplication, allowing our teams to focus more of their time on delivering high-quality support. As Ngala continues to grow and evolve, CareRight provides the scalability and flexibility needed to innovate, strengthen service delivery, and improve outcomes for the communities we serve.
Gillian Gilchrist
Digital Transformation Lead, Jericho Road / Allowah
For an organisation supporting people with complex needs, having current information available across the team is incredibly important. CareRight has given us a more centralised view of each client’s care, with clinical and operational information brought together in one place. That has helped improve visibility, interdisciplinary coordination and the way important information is captured, shared and acted on by our teams.
The most common questions, answered.
Is this Hospital in the Home or Care at Home?
The preferred term is Care at Home because it is broader and more flexible.
Hospital in the Home is one model CareRight can support, alongside acute care at home, chronic disease programs, post-discharge follow-up, rehabilitation, palliative care, ageing care and hybrid models.
Does CareRight provide telehealth?
Yes. CareRight supports telehealth through Microsoft Teams and Coviu, with appointment-linked sessions, secure patient links, reminders and clinical workflow support.
Is CareRight a remote patient monitoring platform?
CareRight can support remote monitoring workflows and can integrate with remote patient monitoring platforms or devices where required.
The exact approach depends on your organisation’s monitoring model, devices, data flows and integration requirements.
Can patients complete forms from home?
Yes. CareRight can support patient online pathways, allowing patients or carers to complete forms and assessments securely through email, SMS, QR code or Patient Portal.
Can CareRight support escalation workflows?
Yes. CareRight can use Smart Forms, alerts, tasks, follow-ups, workflows and clinical documentation to support escalation and review processes.
Can CareRight support care plans?
Yes. CareRight can support structured care plans with scheduled activities, dashboard visibility, task generation, clinical documentation and reporting.
Can CareRight support chronic disease programs?
Yes. CareRight can support chronic disease programs using case management, program management, care plans, patient engagement, monitoring forms, telehealth and reporting.
Can CareRight support post-discharge follow-up?
Yes. CareRight can support post-discharge workflows including follow-up assessments, patient check-ins, telehealth review, escalation and reporting.
Can CareRight integrate with our existing systems?
Yes. Where required, CareRight can integrate with existing PAS platforms, remote monitoring systems, medical devices, telehealth platforms, secure messaging providers, analytics tools and other third-party systems.
Can CareRight support billing and claiming for Care at Home?
Yes. CareRight can support billing and claiming workflows, including event tracking, plans and entitlements, telehealth billing, invoices and related reporting.
How do we know what solution is right for us?
The best starting point is a discovery conversation. We will review your care model, workflows, risks, systems, integrations and reporting needs, then recommend the most suitable CareRight solution design.
Enquire now
Find out how our solutions can help. Fill out your details and our team will be in touch as soon as possible.
Want to talk sooner?
Give us a call on
(08) 8203 0500
Office Location
18 Dequetteville Terrace,
Kent Town, SA, 5067
Email Address
CareRight is the flagship product by Clintel. We are an Australian owned and based team, with an intimate knowledge of the healthcare industry. Clintel is focused on future-thinking technologies to support the development of health services across Australia and beyond.
