PAS Software for Smarter Patient Administration
Centralise patient records, streamline administrative workflows, and support better service coordination with CareRight’s Patient Administration System.
The trusted software solution for healthcare services since 2006.
About CareRight’s PAS Solution
CareRight’s Patient Administration System is a purpose-built digital administration platform designed to securely manage patient information, appointments, referrals, correspondence, documents, cases, programs and operational workflows.
It replaces fragmented spreadsheets, paper-based processes and disconnected administration tools with a structured, configurable system that supports visibility across the patient journey.
Built for complex healthcare environments, CareRight PAS enables administration teams, clinicians and service coordinators to work from a single source of truth. Teams can manage patient records, schedule appointments, track referrals, coordinate cases and programs, manage entitlements, and maintain communication history in a consistent and auditable way.
Key Capabilities
- Centralised Patient Records – Configurable patient summaries, banners, demographics, identifiers, contact details, funding information, relationships, alerts, allergies and notices.
- Appointments and Scheduling – Structured provider scheduling using configurable sessions, appointment types, locations, waitlists, correspondence and billing-related workflows.
- Online Patient Access – Website-linked online appointment booking, patient registration, appointment type selection, provider selection and optional assessment completion.
- Referral and Intake Management – Support for referral in, referral out, professional contacts, LMO relationships, secure messaging, online enquiries and triage workflows.
- Case and Program Management – Manage goal-based care, non-admitted services, recurring programs, case workers, program sessions, attendance and service coordination.
- Correspondence and Documents – Centralise letters, SMS, email, secure messaging, incoming correspondence, outgoing correspondence and patient-linked documents.
- Plans and Entitlements – Track session-based or budgetary entitlements, usage history, expiry periods and patient-level plan consumption.
- Reporting and Insights – Run dataset reports, apply filters, support operational visibility and extract structured information to support service planning.
Designed for Modern Healthcare Administration
CareRight PAS is more than an electronic patient list or appointment book. It is a scalable administration layer that supports:
- Specialist and multidisciplinary clinics
- Community health and case management services
- Mental health and drug and alcohol services
- Cancer care and support services
- University and student-led health clinics
- Day hospitals and private hospitals
- Services operating across multiple locations, providers and funding models
By bringing patient administration into one connected platform, CareRight helps organisations reduce duplication, improve visibility and create more consistent workflows across teams.
Why Choose
CareRight for PAS Software
CareRight PAS offers a secure and fully integrated practice administration solution designed for today’s healthcare environment. CareRight PAS is specifically designed for healthcare organisations. It streamlines practice operations, centralizes patient and billing information in one place, and enables healthcare teams to manage schedules, revenue, and patient engagement more efficiently.
Built specifically for healthcare and care providers
CareRight is designed around real healthcare workflows, not generic business administration software.
Centralised patient administration
Manage patient information, appointments, referrals, correspondence, cases, programs, plans and documents from one connected platform.
Configurable to your operating model
Configure patient record settings, appointment types, session types, case categories, entitlement categories and correspondence workflows to suit your organisation.
Scales with your organisation’s needs
CareRight can support focused PAS deployments or expand into broader end-to-end models as your services, users and care pathways evolve
Integrates with other CareRight modules
PAS works seamlessly with the wider CareRight platform, including EMR, Billing and Claiming, Hospital, Utilities, online engagement and integration capabilities.
Supports team-wide visibility
Give administration teams, clinicians, coordinators and managers access to the information they need, aligned to their role and permissions.
Secure, privacy-focused data management
Support sensitive patient information with controlled access, auditability and secure system design.
Dedicated onboarding and ongoing support
CareRight is supported by an Australian-based team that helps organisations through discovery, configuration, implementation, training, go-live and ongoing support.
CareRight PAS Software Features
CareRight PAS brings together the core tools needed to support patient administration and service coordination.
Patient Summary
Maintain a central patient record with configurable sections for identity, demographics, contact details, Medicare, DVA, health fund information, accounting details, emergency contacts and relationships.
Patient Banner
Give staff immediate visibility of important patient details, including identifiers, facility, current admission location, contact details, primary provider, referrer, alerts, allergies and notices.
Appointments and Scheduling
Book appointments within provider sessions, manage appointment types, control availability, prevent conflicting sessions, and support appointment actions such as rebook, copy, waitlist, invoice and correspondence.
Secure iCalendar Feed
Allow providers to subscribe to secure calendar feeds through Outlook, Google Calendar or other iCalendar-compatible tools, with telehealth links available where configured.
Online Appointments
Enable patients to access appointment availability from your website, select a provider or appointment type, complete registration details and submit bookings for confirmation or review.
Client Relationship Management
Support enquiry, contact and relationship management workflows before, during and after service commencement.
Case Management
Track care delivery over time in relation to a patient goal, case worker, location, reporting requirement, billing model or entitlement.
Program Management
Coordinate structured programs, recurring services, group sessions, provider participation and attendance.
Plans and Entitlements
Track what a patient is entitled to receive, what they have used and what remains available across counter-based or budgetary plans.
Correspondence and Templates
Manage incoming and outgoing letters, SMS, email, secure messaging, referral correspondence and template-driven communication.
Document Management
Store scanned and electronic documents against the patient record to support centralised document access and record completeness.
Referrals
Manage incoming referrals, outgoing referrals, professional contacts, informal relationships, active and historical referrals, referral expiry and correspondence recipients.
Reporting and Dataset Reports
Run structured dataset reports with filters, logic, formats and downloadable or viewable outputs to support operational reporting and service analysis.
PAS as a Standalone Solution or Connected Platform
CareRight PAS can be deployed independently where an organisation needs a focused patient administration solution.
It can also operate as the foundation of a broader CareRight deployment, connecting administrative workflows with clinical records, billing, claiming, hospital operations, patient engagement, reporting and integrations. This modular approach allows organisations to start with their immediate requirements and expand over time without replacing their core system.
CareRight is
A Fully Integrated, End-to-End Digital Health Ecosystem
CareRight has a great EMR module, and can be used with just that module, but our digital health ecosystem offers much more.
Smart & Adaptable
Modules
Patient Administration (PAS)
Electronic Medical Record (EMR)
Billing/Claiming Platform
A Cloud-Based, Workflow
Enabled Platform
A Fully Integrated End-to-
end CareRight Deployment
CareRight – The Core Product.
Smart & adaptable modules. All the tools you need at your fingertips.
Patient Administration (PAS)
Electronic Medical Record (EMR)
Billing/Claiming
Platform
Hospital
Clintel Systems’ Professional Services
Clintel Systems’ Professional Services are designed to guide healthcare organisations from initial concept through to sustained operational excellence with CareRight.
We partner closely with clients to define and refine their requirements, commencing with structured discovery and exploratory workshops that translate clinical, operational and governance needs into a clear, future-ready solution blueprint. These sessions assess alignment with CareRight’s standard functionality while also exploring opportunities for workflow automation, interoperability, data migration, system integration, reporting, and tailored enhancements.
Our implementation planning studies provide a deeper level of analysis, documenting configuration pathways, integration architecture, change impacts, and recommended deployment strategies to support informed executive decision-making.
During delivery, our team provides end-to-end project management, solution configuration, data transition oversight, stakeholder engagement, training coordination, and clinical workflow optimisation to ensure safe and efficient adoption.
We support go-live with structured hypercare and transitional support to stabilise operations, followed by comprehensive SLA-based support and maintenance services that underpin business-as-usual performance, continuous improvement, and long-term value realisation.
How to get started.
1
Enquire
Let us show you how CareRight can make a positive impact on your organisation.
2
Discover
We take the time to understand your needs so we can provide the right solution.
3
Proposal
A breakdown of everything you need to enhance patient outcomes.
4
Roll Out
Get ready for high fives in the hallway. We’ll support you at every step including training and technical support.
We’ll support you at every step including training and technical support.
About Us
Since 2006, Clintel has been a leading provider of healthcare practice management software and medical management solutions for healthcare providers across Australasia.
We support a diverse range of clients, from government health departments to private medical organisations and individual specialists, offering tailored care management services to improve operational efficiency.
Our team is proudly based in Australia, with all development and support delivered locally, ensuring high-quality, reliable solutions for medical professionals.
About CareRight
The smarter way to
manage healthcare.
Our web-based clinic suite software enhances workflows with a suite of purpose-built clinical, billing, and administration modules, designed to improve efficiency and patient care.
Streamline every aspect of your medical practice with a tailored solution backed by industry expertise and continuous development.
CareRight is an advanced healthcare practice management software that centralises people, data, and communication into one seamless platform.
500,000
Patients
5,000+
Users
15 Years
In Operation
What our clients say.
CEO
Day Surgery Group, Australia
A key element in our choice was CareRight’s ability to streamline end-to-end workflow and processes. CareRight offers a collaborative approach and has demonstrated a flexibility to meet our specific needs.
ASA General Manager
Australian Surgical Assisting
Flexible and detailed reporting CareRight offered this together with a high level of system configurability. Clintel have demonstrated themselves to be a committed, responsive organisation who will go the extra yard to meet our needs.
The most common questions, answered.
Can CareRight PAS be used without the EMR module?
Yes. CareRight PAS can be deployed as a focused patient administration solution for organisations that need to manage patient records, appointments, referrals, correspondence, documents, cases, programs, plans and reporting.
It can also be extended with CareRight’s EMR, Billing and Claiming, Hospital, Utilities and integration modules when a broader operating model is required.
Can CareRight PAS be configured to match our workflows?
Yes. CareRight is designed to be configurable rather than rigid. Organisations can configure patient record settings, appointment types, session types, case categories, entitlement categories, correspondence workflows and other operational settings to align with their service model.
Does CareRight PAS support online appointments?
Yes. CareRight supports website-linked online appointments, allowing patients to view appointment availability, select appointment types or providers, complete registration details and submit booking requests. Depending on configuration, bookings can be automatically confirmed or reviewed by staff.
Does CareRight PAS support referrals?
Yes. CareRight supports referral in, referral out, professional contact relationships, LMO and informal referral relationships, active and historical referral views, referral expiry, secure messaging and high-volume triage workflows using online enquiries, assessments and communication templates.
Can clinicians view appointments in Outlook or Google Calendar?
Yes. Providers can subscribe to secure iCalendar feeds and view CareRight appointments in external calendar applications such as Outlook or Google Calendar, subject to configuration.
Does CareRight PAS support case management and programs?
Yes. CareRight supports case management for goal-based, non-admitted, funded or longitudinal care models. It also supports program-based service delivery for structured, recurring or group-based services.
Can CareRight PAS support reporting?
Yes. CareRight supports dataset reporting and configurable reporting pathways to help organisations understand activity, service utilisation and operational performance.
How is CareRight PAS implemented?
CareRight implementations typically include discovery, workflow review, configuration, testing, training, go-live support and ongoing maintenance. Clintel Systems works with each client to define the right deployment pathway based on service complexity, module scope, integration needs and organisational readiness.